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Patients' satisfaction with care received in teaching settings.

M Scher¹, T Briggs, A Khan

¹Department of Psychiatry and Behavioral Sciences, University of Washington Medical School, Seattle, USA.

Academic Psychiatry : the Journal of the American Association of Directors of Psychiatric Residency Training and the Association for Academic Psychiatry

|January 21, 2014

Summary

Psychiatric patients accurately identified their care providers and reported high satisfaction. Older patients and females reported better care quality from psychiatrists, with variations based on diagnosis.

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Area of Science:

Psychiatry
Medical Education
Patient Satisfaction

Background:

Understanding patient perceptions of care is crucial in psychiatric settings.
Teaching wards offer unique opportunities to study patient-provider interactions.
Patient identification of medical staff impacts perceived quality of care.

Purpose of the Study:

To assess voluntary psychiatric patients' ability to identify medical personnel.
To evaluate patient satisfaction with psychiatric care received.
To explore demographic and diagnostic factors influencing these perceptions.

Main Methods:

Survey administered to 118 voluntary psychiatric patients on a teaching ward.
Patients identified psychiatrists, psychiatric residents, and medical students.
Patients rated their satisfaction with care received.

Main Results:

Patients accurately distinguished between different levels of medical staff.
High overall satisfaction with care was reported.
Patients over 35 better identified residents and rated psychiatrists higher.
Specific diagnoses and female gender correlated with higher ratings for psychiatrists.

Conclusions:

Psychiatric patients can accurately identify their care providers.
Patient satisfaction is generally high, but influenced by age, gender, and diagnosis.
These findings have implications for staff training and patient communication in psychiatric care.