Enhancing capacity management
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Updated: May 3, 2026

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
Susan Rees1, Beth Houlahan, Dennise Lavrenz
1Author Affiliations: Vice President (Dr Rees), Development, Nursing & Patient Care Services; Senior Vice President of Patient Care Services/Chief Nursing Officer (Ms Houlahan); Director (Ms Lavrenz), Nursing Operations Support, University of Wisconsin Hospital and Clinics, Madison.
Abstract:
It is essential for organizations to be able to accept patients requiring care. Capacity planning and management are necessary to ensure an organization has an accepting physician/service, an available bed, and staff to care for the patient and family. This organization implemented strategies including communication plans, staffing guidelines, morning rounds, proactive planning, and an escalation process to reverse the trend of not being able to accept all patients.
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