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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Lessons learned: clinicians' post-occupancy perspective of facility design involvement.

Kathy Reno1, Kathy Okland, Nanne Finis

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Clinician involvement in healthcare facility design requires enhanced knowledge and skills. Lessons learned from post-occupancy evaluations can improve interdisciplinary collaboration and decision-making in future design processes.

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Area of Science:

  • Healthcare Facility Design
  • Clinical Stakeholder Engagement
  • Interdisciplinary Team Dynamics

Background:

  • Healthcare facility design traditionally involved limited stakeholders; however, recent trends include diverse clinical input.
  • A gap exists in clinicians' preparedness to effectively communicate needs and utilize architectural tools in facility design.
  • International observations highlight challenges in translating clinical needs within the architectural design process.

Purpose of the Study:

  • To identify clinician knowledge gaps crucial for effective participation in healthcare facility design.
  • To gather practical insights and lessons learned for enhancing the performance of interdisciplinary design teams.

Main Methods:

  • A qualitative, post-occupancy cross-case study approach was employed.
  • Focus group interviews were conducted with clinical teams in newly occupied healthcare facilities (6 months to 2 years post-occupancy).

Main Results:

  • Key curriculum topics for clinician competency in facility design were validated.
  • Focus group feedback revealed additional areas for skill development and provided valuable lessons learned.
  • Qualitative data offered new dimensions for understanding the design process and post-occupancy experiences.

Conclusions:

  • While curriculum validation was an initial objective, lessons learned from focus groups offered significant practical implications.
  • Findings provide a foundation for future research on post-occupancy evaluations and optimizing interdisciplinary collaboration in healthcare design.