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Published on: January 9, 2016
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Computing the expected cost of an appointment schedule for statistically identical customers with probabilistic
1CenturyLink, Inc., Boulder, CO 80301, USA.
Thescientificworldjournal
|March 8, 2014
Abstract:
A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and can be easily implemented to evaluate candidate schedules within a schedule optimization algorithm.
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