An empirical analysis of the public's attitudes toward advertising hospital services: a comparative cross-sectional
H Ronald Moser1, Gordon L Freeman
1a Business & Technology, Cumberland University , Lebanon , Tennessee.
Abstract:
This study investigates current opinions about hospital advertising and compares them to the attitudes expressed 25 years ago. It replicates a survey done in 1985, using the same questionnaire and population to compare responses longitudinally. The study indicates some changes in the public's opinions of hospital advertising. Although the image of hospitals remains positive, most of the 2010 respondents' opinions were rather mixed regarding whether it is proper for hospitals to advertise. The study also confirmed that the quality of service and reputation of hospitals remain more important to the public than price.
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