A study on patient satisfaction at a multi super specialty hospital in Delhi

The main objective of the study was to assess the level of satisfaction in terms of various quality dimensions among the patients in the study hospital. Data were collected from inpatients through structured questionnaire on eight quality dimensions such as general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctors, accessibility and convenience, and hospital services. In total, 100 inpatients were included from three departments with highest patient inflow: medicine, gynecology, and surgery. Most of the respondents were male and belongs to the age group of 31-45 years. Findings depict that highest level of satisfaction was found for interpersonal manner (86.3%) followed by communication (85.4%), general satisfaction (79.3%), and technical quality (77.3%). Least level of satisfaction was found for financial aspects (61.6%), followed by hospital services (68%), accessibility and convenience (73.5%), and time spent with doctor (76.9%).