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[Users' perception about of quality ambulatory healthcare services in Mexico]
Hortensia Reyes-Morales1, Sergio Flores-Hernández2, Alma Lucila Sauceda-Valenzuela1
1Centro de Investigación en Sistemas de Salud, Instituto Nacional de Salud Pública, Cuernavaca, Morelos, México.
Objective:
To identify users' perception about ambulatory healthcare services quality and associated factors in Mexico.
Materials And Methods:
Analysis of the 2006 and 2012 National Surveys of Health and Nutrition that included users' perception of healthcare services and improvement in health status. A multivariate regression analysis allowed identifying the associated factors with the perception of improved health status.
Results:
Between 2006 and 2012, users' positive perception of healthcare services increased from 82 to 85%, and user report of improvement in health status increased from 79 to 81%. Health status improvement, explanations about the disease and treatment, being attended without appointment, freedom to choose the provider and short waiting time were associated with a perception of better quality of care.
Conclusions:
Users' perception about the quality of care in ambulatory healthcare settings has improved, yet it is still neccessary to strengthen organizational strategies to provide healthcare when needed and to improve fulfillment of users' expectations.
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