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Published on: June 21, 2010
Do zero tolerance policies deskill nurses?
Abstract:
Although much has been written about patient aggression, its management remains problematic, with many healthcare providers adopting a "zero tolerance" approach. This article uses case studies to discuss: the negative implications associated with this policy; the background to patient aggression and other "challenging" behaviours; how nurses, midwives and other health professionals respond to them; and how they can reclaim their professional role in this important aspect of patient care.
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