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Patient's Communication Perceived Self-efficacy Scale (PCSS): construction and validation of a new measure in a
Vincenza Capone1, Giovanna Petrillo1
1Department of Humanities, University of Naples "Federico II", Italy.
Objective:
In two studies we constructed and validated the Patient's Communication Perceived Self-efficacy Scale (PCSS) designed to assess patients' beliefs about their capability to successfully manage problematic situations related to communication with doctor.
Methods:
The 20-item scale was administered to 179 outpatients (study 1). An Exploratory Factor Analysis revealed a three-factor solution. In study 2, the 16-item scale was administered to 890 outpatients.
Results:
Exploratory and Confirmatory Factor Analyses supported the 3-factor solution (Provide and Collect information, Express concerns and doubts, Verify information) that showed good psychometric properties and was invariant for gender.
Conclusion:
PCSS is an easily administered, reliable, and valid test of patients' communication self-efficacy beliefs.
Practice Implications:
It can be applied optimally in the empirical study of factors influencing doctor-patient communication and used in training aimed at strengthening patients' communication skills.
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