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Supervisor competencies for supporting return to work: a mixed-methods study.

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Supervisors need specific competencies to effectively support workers returning to work after mental health or musculoskeletal issues. Training is crucial for these supervisors to facilitate a successful return-to-work process.

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Area of Science:

  • Occupational Health and Safety
  • Human Resources Management
  • Rehabilitation Science

Background:

  • Line supervisors are critical to the return-to-work (RTW) process.
  • The specific competencies required for supervisors in RTW are not well-defined.

Purpose of the Study:

  • To identify the essential competencies for supervisors facilitating worker RTW after absence due to mental health conditions or musculoskeletal disorders.

Main Methods:

  • Focus groups with 29 supervisors across five Australian industries.
  • Multi-stage analysis to develop RTW competencies.
  • Online survey of 344 rehabilitation professionals.

Main Results:

  • Identified 84 generic, 8 mental health-specific, and 2 musculoskeletal-specific competencies.
  • 90 of 94 competencies rated as very important or essential by rehabilitation professionals.
  • Key competencies include personal attributes, RTW process knowledge, and empathetic support.

Conclusions:

  • Supervisors require a broad range of knowledge, skills, and personal attributes for effective RTW support.
  • A validated competency model is proposed for workplace testing.