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Patient perceptions of a comprehensive cancer navigation service
Current Oncology (Toronto, Ont.)
|April 26, 2014
Summary
Comprehensive cancer navigation significantly helps patients beyond provincial health system capabilities. Patients appreciated oncology nurse navigators, with physicians showing supportive or neutral reactions.
Area of Science:
- Oncology
- Health Services Research
Background:
- Provincial health systems face challenges in meeting all needs of newly-diagnosed cancer patients.
- Gaps in care coordination and support exist for cancer survivors.
Purpose of the Study:
- To evaluate how comprehensive navigation enhances provincial health systems for cancer patients.
- To assess physician perceptions of cancer patient navigation.
Main Methods:
- Surveying patients who utilized navigation services.
- Analyzing exit interviews for patient-reported needs and physician reactions to navigation.
Main Results:
- 64%-98% of patients reported needs unmet by the provincial system.
- Navigation addressed over 90% of these unmet needs.
- 98% of patients valued their oncology nurse navigator; physicians were generally positive or neutral.
Conclusions:
- Cancer patients frequently require support beyond standard provincial healthcare.
- Comprehensive navigation effectively bridges these gaps in care.
- Physician attitudes towards navigation are largely supportive.
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