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Optimizing strategies to improve interprofessional practice for veterans, part 1
Shelley B Bhattacharya1, Michelle I Rossi2, Jennifer M Mentz3
1Geriatric Research Education and Clinical Center (GRECC), Veteran's Affairs Pittsburgh Healthcare System ; University of Pittsburgh Medical Center, Pittsburgh, PA, USA ; Albert Schweitzer Fellowship Program, Pittsburgh, PA, USA.
Journal of Multidisciplinary Healthcare
|May 3, 2014
Summary
Optimizing interprofessional practice (IPP) in Geriatric Evaluation and Management (GEM) programs enhances veteran care. Implementing reminder calls significantly reduced appointment no-shows, improving access to essential healthcare services.
Area of Science:
- Geriatric Medicine
- Health Services Research
- Interprofessional Education
Background:
- Interprofessional patient care is a key goal for healthcare systems.
- The Veteran's Affairs (VA) Geriatric Evaluation and Management (GEM) programs utilize interprofessional practice (IPP) models.
- GEM programs face significant challenges, including funding cut-backs, threatening their sustainability.
Purpose of the Study:
- To assess and optimize the GEM IPP model for sustainability at the Pittsburgh VA.
- To identify strategies for improving the IPP process within GEM programs.
Main Methods:
- A national survey of GEM programs was conducted.
- Veteran and family satisfaction surveys were administered.
- Absenteeism rates and reasons for missed appointments were analyzed.
Main Results:
- Six strategies for optimizing IPP models were identified from national surveys.
- 80% of surveyed veterans/families found GEM beneficial, and 100% would recommend it.
- Reminder phone calls reduced the absentee rate from 41% to 19%.
Conclusions:
- Sustaining IPP programs is vital for veteran health.
- Improvements such as reminder calls, addressing transportation, and providing food can enhance the GEM model.
- Careful planning considering patient needs and medical complexity is essential for IPP model sustainability.
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