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Coaching for workers with chronic illness: evaluating an intervention.

Alyssa K McGonagle1, Joy E Beatty2, Rosalind Joffe3

  • 1Department of Psychology, Wayne State University.

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A phone-based coaching intervention significantly improved work ability, reduced burnout, and enhanced resilience for individuals with chronic illnesses, with benefits sustained 12 weeks post-intervention.

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Area of Science:

  • Occupational health psychology
  • Health and work studies
  • Intervention science

Background:

  • Managing chronic illness alongside work presents significant challenges, including symptom management, securing accommodations, and career planning.
  • These challenges can lead to increased stress and strain for affected individuals.
  • Existing support systems may not adequately address the unique needs of employees with chronic health conditions.

Purpose of the Study:

  • To evaluate the effectiveness of a 12-week, phone-based coaching intervention for full-time workers with chronic illnesses.
  • To determine if the intervention could enhance internal resources, improve work ability, and reduce burnout.
  • To assess the stability of intervention effects 12 weeks after completion.

Main Methods:

  • A randomized controlled trial involving 59 full-time workers with chronic illnesses.
  • Participants were assigned to either a phone-based coaching intervention group or a waitlisted control group.
  • Online surveys were administered at multiple time points: enrollment, start of coaching, end of coaching, and 12 weeks postcoaching.

Main Results:

  • The coaching group demonstrated significant improvements in work ability perceptions, reduced exhaustion burnout, and enhanced core self-evaluations and resilience compared to the control group.
  • No significant improvements were observed in job self-efficacy, disengagement burnout, or job satisfaction.
  • Indirect effects showed coaching positively influenced outcomes through enhanced job self-efficacy, core self-evaluations, resilience, and mental resources.

Conclusions:

  • The phone-based coaching intervention effectively improved key aspects of well-being for workers with chronic illnesses.
  • The positive impacts of the coaching intervention were sustained 12 weeks after its conclusion.
  • This intervention offers a viable strategy to support individuals managing chronic illness in the workplace.