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Assessing capacity for providing culturally competent services to LGBT older adults
Jennifer Dickman Portz1, Jessica H Retrum, Leslie A Wright
1a Institute for Health Research, Kaiser Permanente Colorado , Denver , Colorado , USA.
Abstract:
This qualitative, interview-based study assessed the cultural competence of health and social service providers to meet the needs of LGBT older adults in an urban neighborhood in Denver, Colorado, known to have a large LGBT community. Only 4 of the agencies were categorized as "high competency"; 12 were felt to be "seeking improvement" and 8 were considered "not aware." These results indicate significant gaps in cultural competency for the majority of service providers. Social workers are well-suited to lead efforts directed at improving service provision and care competencies for the older LGBT community.
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