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Measuring patient-perceived hospital service quality: validity and managerial usefulness of HCAHPS scales

Kevin W Westbrook1, Emin Babakus, Cori Cohen Grant

  • 1a McAfee School of Business Administration , Union University-Germantown , Germantown , Tennessee.

Health Marketing Quarterly
|June 1, 2014
PubMed

Keywords:
hospitalsmeasurementservice deliverysurvey validation

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