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Beyond family satisfaction: Family-perceived involvement in residential care
1Palliative and Supportive Services, Flinders University of South Australia, Adelaide, South Australia, Australia.
Aim:
To explore perceived family involvement and its relationship with satisfaction and facility impressions.
Method:
A questionnaire was posted to residents' next of kin from four South Australian residential aged care facilities.
Results:
One hundred and fifty next of kin participated in the survey. Family-perceived involvement was significantly and positively correlated with satisfaction and facility impressions.
Conclusion:
The findings of this study add to the limited body of research into family involvement in long-term residential care. Feedback from the family regarding particular aspects of involvement may also improve the experience of long-term care for both family and resident, and assist with the identification of specific issues towards which organisations may target their quality improvement efforts.
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