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Updated: Apr 28, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
Differences in observers' and teachers' fidelity assessments
William B Hansen1, Melinda M Pankratz, Dana C Bishop
1Tanglewood Research, 420-A Gallimore Dairy Road, Greensboro, NC, 27409, USA, billhansen@tanglewood.net.
Teacher and observer fidelity ratings for evidence-based programs often disagree, with teachers showing a positivity bias. Observer ratings better predicted program mediators, highlighting the importance of objective fidelity assessment for program success.
Area of Science:
- Program Implementation Science
- Educational Psychology
- Public Health Interventions
Background:
- Ensuring fidelity in evidence-based programs is critical for successful dissemination and outcomes.
- Discrepancies between self-reported and observer-reported fidelity can impact evaluation accuracy.
Purpose of the Study:
- To compare teacher and observer fidelity ratings in an evidence-based program.
- To assess the relationship between fidelity ratings and program mediators.
- To examine the influence of teaching experience on fidelity.
Main Methods:
- Teachers and trained observers rated program implementation fidelity using parallel forms.
- Fidelity ratings included adherence, quality of delivery, attendance, and engagement.
- Video recordings of 215 classroom sessions were used for observer ratings.
Main Results:
- Teachers reported higher fidelity than observers, indicating a positivity bias.
- Teacher and observer ratings showed low agreement, except for attendance.
- Observer ratings correlated with student pretest scores on program mediators, unlike teacher ratings.
Conclusions:
- Observer fidelity ratings appear more valid and related to program mediators than teacher self-ratings.
- Experienced teachers demonstrated higher fidelity.
- Recommends using both teacher and observer fidelity assessments for comprehensive program evaluation.
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