The challenge of creating a 'we're all this together' culture in Addenbrooke's theatres

In the wake of seven consecutive never events in theatres during 2011-2012, senior managers at Addenbrooke's had a challenge--to raise morale and support staff to fully support the WHO surgical safety checklist process. Theatres operations manager Maggie Ward and the theatres team took some innovative steps to change culture in theatres.