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The Vidant Health quality transformation
Joint Commission Journal on Quality and Patient Safety
|June 13, 2014
Summary
Vidant Health reduced serious safety events by 85% and healthcare-associated infections by 62% through a systemwide quality transformation. Patient-family partnerships were key to achieving significant improvements in patient care and safety outcomes.
Area of Science:
- Healthcare Quality Improvement
- Patient Safety Initiatives
- Health System Transformation
Background:
- Vidant Health initiated a systemwide quality transformation in 2006 following a fatal patient safety event.
- The initiative aimed to enhance patient care and safety across all facilities.
Purpose of the Study:
- To describe the strategic approach and outcomes of Vidant Health's quality transformation.
- To highlight the impact of patient engagement and leadership commitment on quality improvement.
Main Methods:
- Implemented systemwide patient safety training as a foundational element.
- Employed strategic planning involving board literacy, transparency, patient-family partnerships, and leader/physician engagement.
Main Results:
- Achieved an 85% reduction in serious safety events and a 62% reduction in healthcare-associated infections.
- Attained 98% optimal care for CMS/Joint Commission core measures and top 20% performance in patient experience surveys.
- Engaged over 150 patient advisors in collaborative quality improvement efforts across nine hospitals and various services.
Conclusions:
- Strategic quality planning and patient engagement were pivotal to Vidant Health's transformation.
- Sustained focus on zero harm and exceptional patient experiences is crucial amidst evolving healthcare challenges and payment reforms.
- The integration of patient partners at all levels, from bedside to boardroom, significantly contributed to quality improvements.
