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Psychiatric inpatients' satisfaction with services: A pilot study.

D Bhugra¹, J L Grenade, P Dazzan

¹Institute of Psychiatry, De Crespigny Park, London.

International Journal of Psychiatry in Clinical Practice

|June 14, 2014

Summary

Patient satisfaction with psychiatric services was assessed. While staff attitudes and care were generally well-received, many patients desired greater involvement in treatment planning, particularly younger individuals.

Keywords:

Patient Satisfaction Quality Assurance Psychiatric Department Hospital Health Care

Related Experiment Videos

Area of Science:

Psychiatry
Health Services Research

Background:

Investigated patient satisfaction within a South London psychiatric inpatient unit.
Assessed services provided to 53 admitted patients.

Purpose of the Study:

To ascertain patient satisfaction with psychiatric inpatient services.
To identify areas of satisfaction and dissatisfaction with care.

Main Methods:

Utilized a 45-item questionnaire to evaluate patient satisfaction.
Interviewed 53 patients admitted to a psychiatric inpatient unit.

Main Results:

Patients reported general satisfaction with staff attitudes and care, but two-thirds desired more involvement in treatment planning.
Younger patients experienced more relationship difficulties with staff; those with more prior admissions were more satisfied with care planning.
Compulsorily admitted patients were less satisfied overall and less likely to re-engage with services. Ethnicity had minimal impact on satisfaction, except for African-Caribbean patients' concerns about future service contact.

Conclusions:

Regular patient satisfaction surveys are recommended for service improvement.
Addressing patient involvement in treatment planning and staff-patient relationships is crucial.