Digital divide and information needs for improving family support among the poor and underserved

Area of Science:

• Public Health
• Sociology
• Communication Studies

Background:

• International family communication presents emotional benefits but significant financial burdens for low-income, foreign-born individuals.
• Existing communication technologies often involve complex choices and financial strain, impacting this demographic.
• Understanding the awareness, usage, and information needs regarding low-cost communication is crucial for this population.

Purpose of the Study:

• To explore available low-cost communication technologies for individuals with family abroad.
• To assess awareness and usage of these technologies among low-income foreign-born individuals.
• To identify information needs related to selecting and utilizing communication tools.

Main Methods:

• A mixed-methods approach was employed, combining an environmental scan of technologies.
• A survey was conducted with low-income foreign-born individuals in New York City.
• Focus groups were utilized to gather in-depth qualitative data on experiences and needs.

Main Results:

• Participants experience financial stress due to communication costs and complexity of technology options.
• There is a significant need for information and decision support in choosing communication methods.
• Individuals expressed a desire for interactive educational tools to build technology skills.

Conclusions:

• Low-income foreign-born individuals require accessible and user-friendly resources for international family communication.
• Educational interventions should focus on both skill-building and decision support for technology selection.
• Addressing these needs can alleviate financial burdens and enhance social connectedness for immigrant families.