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Successful practices in the use of secure e-mail.
Laura W Johnson1, Terhilda Garrido2, Kate Christensen3
1Director of Strategic Optimization for the Health Information Technology Transformation and Analytics Department for Kaiser Permanente in Oakland, CA. laura.w.johnson@kp.org.
Physicians value secure e-mail for patient care, despite time concerns. Successful integration strategies enhance patient relationships and improve healthcare delivery.
Area of Science:
- Health Informatics
- Patient Communication
- Digital Health
Background:
- Physician adoption of secure e-mail is expected to rise with Stage 2 Meaningful Use.
- Understanding successful integration into clinical workflows is crucial.
Purpose of the Study:
- To explore how physicians successfully incorporate secure e-mail into their daily practice.
- To identify benefits and challenges of physician-patient secure e-mail communication.
Main Methods:
- Qualitative study involving interviews with 27 "super user" physicians.
- Physicians were selected based on technological, operational, and clinical proficiency in secure e-mail use.
Main Results:
- Physicians highly value secure e-mail for patient communication.
- Key challenges include time constraints for responding to messages.
- Successful strategies for integration were identified by participants.
Conclusions:
- Secure e-mail offers significant benefits, including improved patient care and relationships.
- Addressing time management is key for widespread physician adoption and effective use.
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