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An integrated approach to safety-driven and ICT-enabled process reengineering: methodological advice and a case

M Langer1, R Castellari1, P Locatelli2

  • 1Fondazione IRCCS Istituto Nazionale dei Tumori di Milano, Italy.

Studies in Health Technology and Informatics
|June 20, 2014
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Summary

This study integrates process reengineering and risk assessment to enhance patient safety using Information and Communication Technologies (ICTs). Radio Frequency Identification (RFID) technology is key for improving healthcare management, specifically for surgical kits.

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Area of Science:

  • Healthcare Management
  • Information and Communication Technologies (ICTs)
  • Patient Safety Engineering

Background:

  • Patient safety is paramount in healthcare.
  • Information and Communication Technologies (ICTs) offer solutions for care and management.
  • Risk analysis identifies areas for ICT intervention and process improvement.

Purpose of the Study:

  • To present an integrated approach for enhancing patient safety through process reengineering and risk management.
  • To demonstrate the application of this approach using Radio Frequency Identification (RFID) technology.
  • To provide methodological advice for ICT-solution design in healthcare settings.

Main Methods:

  • Process reengineering methodologies.
  • Risk assessment studies.
  • Technology assessment of enabling technologies, specifically Radio Frequency Identification (RFID).

Main Results:

  • The integration of process reengineering, technology assessment, and risk management improves user acceptance and patient safety.
  • Radio Frequency Identification (RFID) implementation supports item and people identification and tracing.
  • The case study at Fondazione IRCCS Istituto Nazionale dei Tumori (INT) demonstrates successful application in surgical kits management.

Conclusions:

  • An integrated approach combining process reengineering, risk assessment, and technology is effective for improving patient safety.
  • ICT solutions, particularly RFID, play a crucial role in optimizing healthcare processes.
  • Methodological advice derived from this case study can guide future ICT implementations in healthcare.