Development and validation of Neonatal Satisfaction Survey--NSS-13

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Assessment and Evaluation of the High Risk Neonate: The NICU Network Neurobehavioral Scale
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Assessment and Evaluation of the High Risk Neonate: The NICU Network Neurobehavioral Scale

Published on: August 25, 2014

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Inger H Hagen1,2, Tove B Vadset1,2, Johan Barstad3

  • 1Aalesund University College, Aalesund, Norway.

Scandinavian Journal of Caring Sciences
|June 24, 2014
PubMed

Insights

A new survey, the Neonatal Satisfaction Survey (NSS-13), was developed and validated to assess parental satisfaction with neonatal units. This tool helps evaluate and improve the quality of care provided in these specialized wards.

Area of Science:

  • Neonatal care research
  • Patient satisfaction measurement
  • Survey development and validation

Background:

  • Parental satisfaction is crucial for evaluating neonatal unit quality.
  • Existing tools may not comprehensively capture parental experiences in neonatal settings.
  • A validated instrument is needed to assess satisfaction across various aspects of neonatal care.

Purpose of the Study:

  • To develop and validate a survey instrument for assessing parental satisfaction with neonatal wards.
  • To investigate parental satisfaction in infants born from ≥24 weeks gestation up to 3 months post-term.
  • To provide a comprehensive tool for quality improvement initiatives in neonatal care.

Main Methods:

  • Literature review and focus groups with healthcare professionals and parents.
  • Development of the Neonatal Satisfaction Survey (NSS-13).
  • Validation of the survey in a parent population (N=105) with analysis of internal consistency.

Main Results:

  • The Neonatal Satisfaction Survey (NSS-13) comprises 13 subcategories covering staff, admission, nurses, anxiety, siblings, information, timeout, doctors, facilities, nutrition, discharge preparation, trust, and visitors.
  • The survey includes 69 items, with each subcategory containing 2-11 items.
  • All subcategories demonstrated acceptable internal consistency.

Conclusions:

  • The Neonatal Satisfaction Survey (NSS-13) is a suitable instrument for measuring parental satisfaction in neonatal units.
  • The survey can be utilized in its entirety or by individual subcategories.
  • Findings underscore the importance of parental satisfaction in driving quality improvements within neonatal wards.
Abstract

Keywords:
developmentneonatalnewbornparentsquestionnairesatisfactionsurveyvalidation

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