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Mobile PHRs compliance with Android and iOS usability guidelines.

Belén Cruz Zapata1, Antonio Hernández Niñirola, Ali Idri

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Mobile Personal Health Records (PHRs) often lack user-friendly design, with many apps not following platform guidelines. This study reveals usability issues in popular PHR apps, impacting user experience and selection.

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Area of Science:

  • Health Informatics
  • Human-Computer Interaction
  • Software Engineering

Background:

  • Mobile Personal Health Records (PHRs) are increasingly popular, driven by advanced mobile devices and app marketplaces.
  • Established design and usability guidelines exist from major platforms like Android and Apple for app developers.

Purpose of the Study:

  • To evaluate the compliance of selected mobile PHR applications with Android and Apple's design and usability guidelines.
  • To identify usability strengths and weaknesses in current mobile PHR applications.

Main Methods:

  • A Systematic Literature Review (SLR) protocol was employed to analyze 24 mobile PHR applications.
  • Usability recommendations from Android Design Guidelines and iOS Human Interface Guidelines were assessed.

Main Results:

  • A significant portion (46%) of studied PHR apps do not adhere to recommended design patterns for top-level menus.
  • A majority (70%) of PHRs necessitate immediate registration, hindering initial user testing and experience.

Conclusions:

  • The analyzed mobile PHR applications exhibit suboptimal structural design and usability.
  • Findings can guide users in selecting intuitive PHR apps and assist developers in improving usability practices.