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Resolving conflict in long-term care.

J Kuipers, R Davidhizar, N Agurkis

    Journal of Gerontological Nursing
    |June 1, 1989
    PubMed
    Summary
    This summary is machine-generated.

    Effective conflict management in long-term care settings is crucial. Utilizing the nursing process aids early detection and resolution, improving staff retention and patient care.

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    Area of Science:

    • Healthcare Management
    • Nursing Practice
    • Organizational Behavior

    Background:

    • Long-term care (LTC) environments present unique interpersonal dynamics and conflict potential among staff and patients.
    • Unresolved conflicts can negatively impact the work environment and quality of care.
    • Early identification of conflict indicators is essential for timely intervention.

    Purpose of the Study:

    • To highlight the significance of conflict management in LTC settings.
    • To propose the nursing process as a framework for managing staff and patient conflicts.
    • To underscore the benefits of successful conflict resolution.

    Main Methods:

    • Review of conflict dynamics in long-term care.
    • Application of the nursing process (assessment, diagnosis, planning, implementation, evaluation) to conflict situations.

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  • Analysis of the impact of conflict management strategies.

    • Main Results:

    • Conflict management in LTC involves complex staff, patient, and interpersonal factors.
    • Early symptom detection enables interventions that improve outcomes.
    • The nursing process provides a structured approach for managing individual and group conflicts.

    Conclusions:

    • Implementing the nursing process effectively guides conflict resolution in LTC.
    • Successful conflict management positively influences staff retention, cost reduction, and patient care quality.