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Patients' satisfaction evaluation with the health center of elis province
Angeliki Karavida1, Maria-Aggeliki Stamouli1, Charalampos Balis2
1Department of Health Care and Social Units Administration, Technological Educational Institute of Athens, Greece.
Abstract:
Patient satisfaction related to the provided health services is a key indicator of the quality of the health sector. The SERVQUAL model was employed as a way of measuring the level of patient satisfaction with the services of the Health Center of Elis Province. Although certain aspects such as "Assurance" and "Empathy" meet the users' needs, improvements like a detailed medical record and an overhaul of the equipment need to be introduced.
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