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Calling for collaboration: piloting smartphones to discover differences between users and devices.

Alisa Nagler1, Joanne Schlueter, Constance Johnson

  • 1a Graduate Medical Education , Duke University Hospital , Durham , North Carolina , USA.

Teaching and Learning in Medicine
|July 11, 2014
PubMed
Summary

This pilot study found that while smartphone implementation in healthcare teams didn't fully meet expectations, it still improved upon the existing paging system for efficient patient care communication.

Keywords:
communicationeducational technologygraduate medical educationhealthcare teams

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Area of Science:

  • Healthcare Informatics
  • Clinical Communication
  • Mobile Health Technology

Background:

  • Rapid advancements in healthcare technology contrast with lagging communication methods.
  • Inefficiencies in current healthcare communication systems impact patient care.

Purpose of the Study:

  • To investigate the benefits of smartphone use among healthcare team members.
  • To assess the impact of smartphones on patient care efficiency and effectiveness.

Main Methods:

  • Pilot study at Duke University Hospital utilizing pre-post implementation surveys and educational intervention.
  • Randomized assignment of smartphones to multidisciplinary teams (physicians, nurses, etc.).
  • Validated 28-question survey assessing user experience and qualitative analysis of focus group feedback.

Main Results:

  • Eighty-nine matched surveys showed favorable, though slightly declined, post-implementation user experience compared to expectations.
  • Smartphones were considered an improvement over the traditional paging system.
  • Device-specific differences (iPhone ease of use, BlackBerry professionalism) and user concerns (training, sterility) were noted.

Conclusions:

  • Healthcare teams acknowledged the benefits of smartphones for timely communication and application access.
  • Lessons learned from this pilot study can inform future implementations for improved user experience.
  • A shared understanding emerged regarding the deficiencies of the current communication system.