Implementing the Resource in Clinic Program in primary care delivery: a team-based dyad approach

Area of Science:

• Primary Health Care
• Health Services Research
• Clinical Efficiency

Background:

• Alberta's Primary Care Networks (PCNs) aim to deliver accessible, comprehensive primary care.
• The Edmonton North PCN is a large network serving a significant patient population.
• The Resource in Clinic (RIC) Program was piloted to enhance primary care delivery.

Purpose of the Study:

• To evaluate the impact of the RIC Program on physician efficiency and satisfaction.
• To assess the program's effect on patient access, particularly for unattached/orphan patients.
• To determine if the RIC Program could decrease patient wait times.

Main Methods:

• The evaluation utilized surveys for physicians, RIC staff, and patients.
• Log chart recording and physician billing data were analyzed.
• A cost analysis was performed to assess financial implications.

Main Results:

• Physician and staff reported high satisfaction with the RIC Program model.
• The program led to an increase in physician visits.
• Improved access to care was observed for patients with comorbidities.

Conclusions:

• The RIC Program demonstrates a high level of satisfaction among participants.
• The program shows potential for increasing physician visit volume and improving access for specific patient groups.
• Further research is needed to confirm impacts on patient numbers and wait times.