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Measuring outpatient satisfaction with rehabilitation services
QRB. Quality Review Bulletin
|June 1, 1989
Summary
Outpatients were mostly satisfied with rehabilitation care and services received in 1987. However, patient satisfaction was lower regarding environmental factors like parking and waiting areas at University Hospital-UBC site.
Area of Science:
- Healthcare Management
- Patient Experience Research
- Rehabilitation Services
Background:
- Patient satisfaction is a key indicator of healthcare quality.
- Understanding patient perspectives is crucial for service improvement in rehabilitation settings.
Purpose of the Study:
- To assess outpatient satisfaction with rehabilitation services at University Hospital-UBC site.
- To identify specific areas of satisfaction and dissatisfaction among patients.
Main Methods:
- A patient satisfaction survey was administered in 1987.
- Fifty completed surveys were collected, representing approximately 10% of discharged outpatients.
Main Results:
- Outpatients reported high satisfaction with the direct care and services provided.
- Lower satisfaction levels were noted concerning environmental factors, including parking, waiting area conditions, and facility navigation.
Conclusions:
- Rehabilitation care and services were generally well-received by outpatients.
- Improvements in environmental factors are recommended to enhance overall patient satisfaction.