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Improving client and nurse satisfaction through the utilization of bedside report
Mary M Vines1, Alice E Dupler, Catherine R Van Son
1Mary M. Vines, MN, RN, CMSRN, CHES, is an Adjunct Nursing Instructor at Columbia Basin College, Richland, Washington, and a Surgical Staff Nurse at Kadlec Regional Medical Center, Richland, Washington. Alice E. Dupler, JD, APRN-BC, is an Associate Professor at the School of Nursing and Human Physiology, Gonzaga University and a Clinical Associate Professor at College of Nursing, Washington State University, Spokane. Catherine R. Van Son, PhD, RN, is an Assistant Professor at College of Nursing, Washington State University, Spokane. Ginny W. Guido, JD, MSN, RN, FAAN, is the Regional Director of Nursing and Assistant Dean at College of Nursing, Washington State University, Vancouver.
Bedside shift report enhances patient safety and nursing teamwork. This literature review confirms its value in improving client and nurse satisfaction, offering strategies for implementation.
Area of Science:
- Nursing
- Patient Safety
- Healthcare Management
Background:
- Bedside reporting is recognized for improving client safety, trust, nursing teamwork, and accountability.
- Despite benefits, many nurses do not perceive bedside reporting as a best practice.
- Effective shift handover is crucial for continuity of care and patient outcomes.
Purpose of the Study:
- To determine if bedside report is an essential shift handover process.
- To evaluate the impact of bedside reporting on client and nursing satisfaction.
- To provide strategies for implementing bedside reporting in clinical settings.
Main Methods:
- A comprehensive literature review was conducted.
- The review synthesized existing research on bedside reporting practices and outcomes.
- Lewin's theory of planned change was used as a framework for implementation strategies.
Main Results:
- Bedside reporting significantly enhances client safety and trust.
- The process fosters improved nursing teamwork and accountability.
- Evidence supports bedside reporting as a key factor in increasing both client and nursing satisfaction.
Conclusions:
- Bedside reporting is an essential component of effective shift handover.
- Implementing bedside reporting can lead to higher levels of client and nursing satisfaction.
- Strategies based on planned change theory can facilitate successful adoption of bedside reporting.
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