Supporting service change in palliative care: a framework approach

Area of Science:

• Healthcare Management
• Nursing Education
• Quality Improvement Science

Background:

• Palliative care services face ongoing challenges in identifying and implementing improvements.
• Nurses are frequently tasked with leading quality improvement (QI) initiatives but often lack adequate training and support.

Purpose of the Study:

• To evaluate a framework approach designed to guide palliative care services through a change cycle.
• To assess the impact of workshops on nurses' confidence and skills in QI activities.

Main Methods:

• A framework for change was developed and delivered through workshops.
• Participants were primarily nurses (80%), with a significant proportion over 50 years old (63.7%).

Main Results:

• Workshops and the developed framework received positive evaluations.
• Participants reported increased confidence in various QI-related activities after the training.

Conclusions:

• Nurses play a crucial role in enhancing clinical practice and service delivery in palliative care.
• Providing nurses with essential skills and knowledge support is vital for successful QI implementation and improved patient outcomes.