Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Concept Videos

Barriers to Effective Communication II01:21

Barriers to Effective Communication II

5.0K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
5.0K
Ethical Issues01:27

Ethical Issues

2.3K
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
2.3K
Ethical Dilemmas II01:30

Ethical Dilemmas II

2.6K
Resolving an ethical dilemma in healthcare involves a systematic approach that considers every aspect of the issue, respecting both the patient's needs and values and the healthcare professional's ethical obligations. Here are potential steps to resolve an ethical dilemma:
2.6K
Ethical Dilemmas I01:17

Ethical Dilemmas I

2.1K
Ethical dilemmas in nursing are of utmost importance, as they often arise from the tension between adhering to core ethical principles and the practical realities of healthcare delivery. These dilemmas require nurses to navigate complex situations where competing ethical considerations pull them in different directions.
Let us explore some examples to understand the potentially complex moral decisions nurses face.
Take the case of caring for minors, particularly in areas related to reproductive...
2.1K
Secondary Healthcare System01:11

Secondary Healthcare System

2.1K
Secondary healthcare is offered by a specialist, generally in hospitals or clinics for patients referred by primary healthcare providers. It occurs when a person has an illness or injury that requires specific medical care. Secondary care is often referred to as acute care. Secondary care can range from uncomplicated care to repair a minor laceration or treat a strep throat infection to more complicated emergent care, such as treating a head injury sustained in an automobile accident. Whatever...
2.1K
Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

922
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
922

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Early olfactory pre-conditioning during sensitive developmental periods is associated with enhanced detection performance in working dogs.

Veterinary research communications·2026
Same author

DHECA score: A decision-making score to identify the need for CPAP treatment beyond the apnea-hypopnea index.

Sleep medicine·2025
Same author

Leveraging Generative AI Models in Urban Science.

Current topics in behavioral neurosciences·2024
Same author

Features and frequency of use of electronic health records in primary care across 20 countries: a cross-sectional study.

Public health·2024
Same author

Dynamical effects on the O(<sup>3</sup>P) + D<sub>2</sub> reaction and its impact on the Λ-doublet population.

Physical chemistry chemical physics : PCCP·2024
Same author

Horizontal flow aerated constructed wetlands for municipal wastewater treatment: The influence of bed depth.

The Science of the total environment·2023

Related Experiment Video

Updated: Apr 26, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

26.2K

[Difficult encounters in primary care: A multifocal perspective].

R Fernández1, M Menéndez2, M J Fernández3

  • 1Servicio de Atención Primaria de Allariz, Servicio Gallego de Salud (SERGAS), Ourense, España.

Semergen
|August 9, 2014
PubMed
Summary

Healthcare professionals perceive difficult patient encounters differently. Communication skills training is recommended, tailored to specific professional groups, to foster patient-centered care and improve management strategies.

Keywords:
Atención primariaDifficult encountersDifficult patientEncuentro difícilEstudio cualitativoPaciente difícilPrimary careQualitative study

More Related Videos

Structured Approach to Colonoscopy Technique Optimization: A Single-Center Experience with Novice Endoscopists
03:43

Structured Approach to Colonoscopy Technique Optimization: A Single-Center Experience with Novice Endoscopists

Published on: July 11, 2025

980
Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility
04:22

Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility

Published on: May 30, 2025

1.4K

Related Experiment Videos

Last Updated: Apr 26, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

26.2K
Structured Approach to Colonoscopy Technique Optimization: A Single-Center Experience with Novice Endoscopists
03:43

Structured Approach to Colonoscopy Technique Optimization: A Single-Center Experience with Novice Endoscopists

Published on: July 11, 2025

980
Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility
04:22

Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility

Published on: May 30, 2025

1.4K

Area of Science:

  • Healthcare Management
  • Medical Education
  • Communication Studies

Background:

  • Analysis of difficult patient encounters across healthcare professions.
  • Understanding varied perceptions among doctors, nurses, receptionists, and communication experts.

Purpose of the Study:

  • To analyze how different healthcare professional groups perceive difficult patient encounters.
  • To identify consequences and management strategies for challenging interactions.

Main Methods:

  • Qualitative study utilizing focus groups with doctors, nurses, primary care receptionists, and communication experts.
  • Purposive sampling in Ourense primary care settings.
  • Audio-video recording and content analysis of discussions.

Main Results:

  • Perceptions of 'difficult encounters' varied significantly among professional groups.
  • While all recognized professional responsibility, only experts spontaneously discussed it.
  • Most groups relied on common sense for management; experts employed more sophisticated techniques.

Conclusions:

  • Differences exist in communication discourse and professional positioning.
  • Tailored communication skills training is crucial for shifting attitudes towards patient-centered care.
  • Training content must be informed by the specific needs and perspectives of each professional group.