Effect of a change management program in a medical device reprocessing department: a mixed methods study

Area of Science:

• Healthcare Management
• Medical Device Safety
• Organizational Psychology

Background:

• Challenges in medical device reprocessing departments include performance, quality, staff engagement, and morale issues.
• Effective management strategies are crucial for optimizing healthcare operations and patient safety.

Purpose of the Study:

• To evaluate the impact of innovative management approaches in a hospital's Medical Device Reprocessing Department.
• To assess improvements in operational efficiency, quality, staff morale, and interdepartmental relationships.

Main Methods:

• Implementation of integrated staff training programs and performance metrics.
• Data collection on departmental budget, productivity, output, quality, and staff morale.

Main Results:

• Substantial reduction in the departmental budget.
• Increased productivity, output, and quality of reprocessing.
• Enhanced staff morale and improved management-union relations.
• Strengthened partnerships with institutional customers.

Conclusions:

• Combining staff training and performance metrics is an effective strategy for improving medical device reprocessing departments.
• These initiatives lead to significant cost savings, operational enhancements, and improved workplace environment.
• The study highlights the benefits of innovative management in healthcare settings.