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Essentials of total quality management: a meta-analysis
Purpose:
The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation.
Design/Methodology/Approach:
A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010.
Findings:
A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes.
Research Limitations/Implications:
The review was limited to articles written in English language during the past 30 years.
Practical Implications:
From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations.
Originality/Value:
Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.
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