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Hidden scaling patterns and universality in written communication.

M Formentin1, A Lovison2, A Maritan1

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|August 15, 2014
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Human communication response times across all media, including email and letters, follow predictable power-law patterns. Analyzing these temporal dynamics can improve resource management and information sharing.

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Area of Science:

  • Complex Systems Science
  • Human Dynamics
  • Information Science

Background:

  • Temporal statistics of written correspondence are media-dependent and difficult to characterize.
  • Previous analyses struggled to disentangle spontaneous activity from decision-based prioritization in human dynamics.

Purpose of the Study:

  • To explain the difficulties in characterizing temporal statistics of written correspondence.
  • To identify universal patterns in human communication response times across different media.
  • To provide a framework for analyzing temporal dynamics in human interactions.

Main Methods:

  • Disentangling spontaneous activity from decision-based prioritization using agent's "proper time" (activity-based time).
  • Analyzing waiting times in written correspondence (letters, email, SMS).
  • Collecting and analyzing years-long email response time data.

Main Results:

  • Identified universal temporal patterns in written communication across all media.
  • Response times exhibit truncated power-law behavior with average exponents near -3/2.
  • Empirically validated theoretical prediction of bimodal response time probabilities using standard time.

Conclusions:

  • Human communication dynamics exhibit consistent temporal patterns regardless of medium.
  • Proper time analysis reveals underlying universal behaviors in response times.
  • Understanding these temporal dynamics can enhance analysis of interaction phenomena like resource management and emergency handling.