The potentials and challenges of electronic referrals in transforming healthcare

Referrals are traditionally defined as sending a patient to another program or practitioner for services or advice. The increasing adoption of electronic referral systems (eReferrals) requires a more complex model and shared understanding of what a referral is. eReferrals are designed to support writing referrals and automating referrals processing, and sometimes triaging. The reported benefits of eReferrals include secured delivery of referrals, improved efficiency, access to care, quality of care and continuity of care, better quality of documentation and communication, as well as reduced cost. Improvement in the time to prioritise referrals, more reliable and transparent referral handling, and better-supported hospital-community communications have been observed in regional eReferral trials in New Zealand. In the authors' opinion, teleconsultation and virtual shared care relationships have the potential to transform healthcare delivery, and they can be facilitated by eReferral technology. But the opportunities introduced by information technologies for eReferrals present several complex and contentious issues. This paper explores the potential roles and models for eReferral and its challenge to what constitutes a medical consultation. Future research is needed to understand how to facilitate and fund virtual clinics, and to support mentorships among healthcare professionals as well as for health consumers.