Evaluation of system quality of hospital information system: a case study on nurses' experiences

In this study, we aimed at measuring the nurses' experiences on the system quality of the hospital information system (HIS). This applied, cross-sectional study was conducted in a case hospital in Iran. We developed a three part questionnaire including demographic information, nurses' experiences and satisfaction about different factors of system quality of a HIS. We asked the participants to rate their responses using five-point Likert scale. A total of 120 questionnaires were sent out for all 120 eligible nurses, with 80 completed copies returned. The data was finally analyzed using descriptive statistics. Regarding the interface quality, the most of nurses (37.5%) stated that data entry through input devices was somewhat quick. We found that HIS developers should pay more attention to the technical aspects of HIS and their correspondence with the nurses' needs, especially in terms of documentation, online assistance, response time, system reliability and flexibility, integration with current and new duties, as well as ability of the system to prevent data lose and handle bugs.