What do families, staff, and stakeholders think about children's dream fulfilment?

This article reports the results of a service evaluation designed to assess children's dream fulfillment charity, Dreams Come True.

With the objective to gain the opinions of those who have used and are involved with the charity, parents (n=10), staff (n=10), and key informants (n=18) were asked what the charity does most and least well.

Focus group meetings using the nominal group technique were held for parents and staff and an email survey was sent to key informants.

Conclusions, in the form of voted responses to the question of what the charity does most and least well are presented.

Popular themes arising from each group were the benefit of dreams, the importance of empathy, staff communication, and fundraising. Implications for the charity and third sector are discussed.