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Care coordination between convenient care clinics and healthcare homes
Jeanne Marie Carney Moore1, Mary Dolansky, Christine Hudak
1School of Nursing, The Catholic University of America, Washington, DC.
Purpose:
Patient care coordination is foundational to high-quality health care and is a national priority. Since its inception, convenient health care has been criticized for its potential to decrease patient care coordination. The purpose of this study is to investigate care coordination between convenient care clinics and healthcare homes.
Data Sources:
The care coordination practices of Minute Clinic, which represents over 40% of the convenient care industry, were studied. Patient identification of healthcare homes and consent to transmit visit records were abstracted from the health records of 1,014,249 patients dated July 1 to December 31, 2012. The completeness of record content and timeliness of record transmission were assessed by means of interviewing Minute Clinic's Director of Quality and reviewing patient electronic health records.
Conclusions:
Minute Clinic attempts to coordinate care with healthcare homes, but opportunities for improved care coordination exist.
Implications For Practice:
Increased vigilance on the part of providers, patients, and healthcare systems is needed to mitigate barriers to care coordination. Future research is needed to examine care coordination from multiple convenient care operators and explore how to increase care coordination with healthcare homes.
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