Intolerance of error and culture of blame drive medical excess
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Updated: Apr 22, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Jerome R Hoffman1, Hemal K Kanzaria2
1University of California Los Angeles, USA jrh@ucla.edu.
Abstract:
Jerome R Hoffman: and Hemal K Kanzaria: argue that efforts to reduce overdiagnosis and overtreatment should focus on changing professional and public attitudes towards medical error and uncertainty.
Insights
To reduce overdiagnosis and overtreatment, focus on shifting professional and public attitudes regarding medical error and uncertainty. This approach addresses the root causes of unnecessary medical interventions.
Area of Science:
- Medical ethics
- Healthcare policy
- Clinical practice
Background:
- Overdiagnosis and overtreatment are significant concerns in modern healthcare.
- Current strategies often focus on clinical guidelines, but may not address underlying attitudes.
- Patient and physician perspectives on medical error and uncertainty are crucial.
Purpose of the Study:
- To propose a novel approach to reducing overdiagnosis and overtreatment.
- To highlight the importance of addressing professional and public attitudes.
- To argue for a paradigm shift in managing medical uncertainty.
Main Methods:
- Conceptual analysis of current healthcare practices.
- Review of literature on medical error and uncertainty.
- Argumentative essay based on expert opinion.
Main Results:
- Current efforts to curb overdiagnosis and overtreatment are insufficient.
- Attitudinal shifts are necessary for meaningful change.
- Acceptance of uncertainty is key to avoiding unnecessary interventions.
Conclusions:
- Reducing overdiagnosis and overtreatment requires a fundamental change in how medical error and uncertainty are perceived.
- Healthcare systems must foster environments that embrace uncertainty and acknowledge potential errors.
- Public and professional education on these issues is paramount.
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