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Using the experience-based design approach to improve orthodontic care.

Pamela E Ellis1, Sarah Silverton1

  • 1Dorset County Hospital, UK.

Journal of Orthodontics
|November 19, 2014
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Summary

Experience-based design (EBD) effectively measured teenage orthodontic patient experiences. Service improvements targeting anxiety hotspots reduced negative feelings during initial consultations.

Keywords:
Orthodonticsexperience-based design (ebd)patient experience

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Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Orthodontics

Background:

  • Patient experience is crucial for service quality in healthcare.
  • Measuring subjective patient feelings, especially in adolescents, presents unique challenges.
  • Orthodontic consultations can be a source of anxiety for teenage patients.

Purpose of the Study:

  • To evaluate the effectiveness of the experience-based design (EBD) approach for measuring teenage patient experiences in orthodontics.
  • To identify key points of anxiety and nervousness in the patient journey during orthodontic consultations.
  • To implement targeted service improvements based on EBD findings and assess their impact.

Main Methods:

  • Utilized the experience-based design (EBD) methodology to gather subjective feedback from teenage orthodontic patients.
  • Focused on the patient journey during initial consultation appointments at a district general hospital.
  • Implemented service improvements informed by the identified areas of patient anxiety.

Main Results:

  • The EBD approach proved effective in capturing the nuanced experiences of teenage patients.
  • Specific points in the consultation process causing significant anxiety were identified.
  • Implemented service changes led to a measurable reduction in negative emotions during new patient consultations.

Conclusions:

  • Experience-based design is a valuable tool for understanding and improving adolescent patient experiences in specialized healthcare settings.
  • Targeted interventions based on patient-reported experiences can enhance satisfaction and reduce anxiety.
  • The study highlights the importance of addressing emotional and personal aspects of care in orthodontic services.