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Developing healthcare support workers.

Jacqueline Brown¹, Julia McMurray

¹NMAHP Practice Development Centre, NHS Lanarkshire, Hamilton, Scotland.

Nursing Standard (Royal College of Nursing (Great Britain) : 1987)

|November 27, 2014

Summary

NHS Lanarkshire enhanced nursing and midwifery leadership by implementing the Leading Better Care Programme. This initiative focused on developing healthcare support workers (HCSWs) to meet national standards and improve patient care.

Keywords:

Healthcare assistant Leading Better Care NHS Education for Scotland healthcare support worker leadership nursing care nursing leadership

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Area of Science:

Healthcare Management
Nursing Workforce Development
Public Health Initiatives

Background:

Nursing and midwifery leadership are crucial for quality patient care.
Healthcare Support Workers (HCSWs) play a vital role but lack standardized training and regulation.
The Mid Staffordshire NHS Foundation Trust Public Inquiry highlighted the need for workforce development.

Purpose of the Study:

To describe the implementation of the Leading Better Care Programme in NHS Lanarkshire.
To outline strategies for developing the HCSW workforce.
To address the lack of UK-wide standards for HCSW training and development.

Main Methods:

Local implementation of the Leading Better Care Programme.
Engagement of all nursing, midwifery, and healthcare support worker teams.
Conducting a scoping exercise to identify existing HCSW training and development.

Main Results:

The Leading Better Care Programme was successfully implemented across nursing and midwifery teams, including HCSWs.
A scoping exercise provided an overview of current HCSW training.
NHS Lanarkshire is actively developing its HCSW workforce in response to national recommendations.

Conclusions:

Engaging all staff, including HCSWs, is key to enhancing leadership and care quality.
Developing standardized training for HCSWs is essential for patient safety and workforce consistency.
NHS Lanarkshire's approach offers a model for other health boards seeking to improve their support workforce.