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Empathy: what does it mean for GPs? A qualitative study.

Frans Derksen1, Jozien Bensing2, Sascha Kuiper3

  • 1Department of Primary and Community Care, Gender & Women's Health, Radboud University Medical Center, Nijmegen and Frans.Derksen@radboudumc.nl.

Family Practice
|December 3, 2014
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Summary

General practitioners (GPs) view empathy as crucial for patient communication and job satisfaction. Facilitating empathy requires longer consultations, efficient practice, and intervision, overcoming barriers like time pressure and patient connection issues.

Keywords:
Applicationempathyfacilitationgeneral practicejob satisfactionqualitative research.

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Area of Science:

  • Medical Communication
  • General Practice
  • Qualitative Research

Background:

  • Empathy is recognized as vital in patient-physician communication.
  • General Practitioners (GPs) possess extensive experience with empathy.
  • Understanding GPs' personal views on empathy's meaning and application in practice is limited.

Purpose of the Study:

  • To explore GPs' experiences with empathy in daily practice.
  • To investigate the practical application and use of empathy by GPs.
  • To identify preconditions, barriers, and facilitators for empathy in general practice.

Main Methods:

  • Qualitative interview study involving 30 in-depth interviews with Dutch GPs.
  • Interviews conducted between June 2012 and January 2013.
  • Verbatim transcription and content analysis using ATLAS-ti software.

Main Results:

  • GPs perceive empathy as a key element for enhancing consultation quality.
  • Application of verbal and non-verbal techniques, attention to cues, and referencing past consults were noted.
  • Preconditions include physician well-being, minimal time pressure, and efficient organization; obstacles include lack of patient connection and rigid guidelines.

Conclusions:

  • GPs' perspectives supplement existing research on empathy.
  • Facilitating empathy involves longer consultations, smaller practices, and efficient triage.
  • Intervision and highlighting empathy's effectiveness to financiers are suggested improvements.