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Updated: Apr 19, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Whiteboards and discharge traffic lights: visual management in acute care
Lauri O'Brien1, Jane Bassham1, Melissa Lewis1
1Redesigning Care Team, Flinders Medical Centre, Bedford Park, SA 5041, Australia.
Abstract:
Flinders Medical Centre was experiencing issues with timely discharge and knowing the potential discharges and in-patient bed capacity for the next day. This case study describes the application of 'visual management' theory to discharge processes. The solutions developed were 'patient journey boards' and 'discharge traffic lights'. The implementation of these visual management systems has enabled the hospital to improve its discharge processes.
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