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Updated: Apr 19, 2026

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[Video consultation in general practice: need and feasibility].

Henk J Schers1, Eibert Buitenhuis, Yoram Besemer

  • 1Radboudumc, afd. Eerstelijnsgeneeskunde, Nijmegen.

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Summary

Patient demand for video consultations in general practice is low, but the technology is feasible. Despite technical issues, most patients were satisfied with remote healthcare appointments.

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Area of Science:

  • Digital Health
  • General Practice
  • Telemedicine

Background:

  • Video consultations are an emerging telemedicine tool.
  • Assessing patient need and feasibility is crucial for implementation.

Purpose of the Study:

  • To determine patient demand for video consultations in general practice.
  • To evaluate the feasibility of implementing video consultations.

Main Methods:

  • Semi-structured interviews with 25 general practice visitors.
  • A pilot study evaluating video consultation feasibility for 21 patients.

Main Results:

  • Patient opinions on video consultations varied.
  • Limited perceived suitability for initial consultations or remote work locations.
  • High patient satisfaction (over 80%) despite frequent technical problems (over 80%).

Conclusions:

  • The need for video consultations in general practice appears limited.
  • Video consultations are feasible and can be satisfactory despite technical challenges.