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Application of a smartphone nurse call system for nursing care
Shu-Ting Chuang1, Yi-Fang Liu, Zi-Xuan Fu
11 Nursing Department, Taichung Tzuchi Hospital , Taichung, Taiwan .
Background:
Traditionally, a patient presses the nurse call button and alerts the central nursing station. This system cannot reach the primary care nurse directly. The aim of this study was to apply a new smartphone system through the cloud system and information technology that linked a smartphone and a mobile nursing station for nursing care service.
Materials And Methods:
A smartphone and mobile nursing station were integrated into a smartphone nurse call system through the cloud and information technology for better nursing care.
Results:
Waiting time for a patient to contact the most responsible nurse was reduced from 3.8 min to 6 s. The average time for pharmacists to locate the nurse for medication problem was reduced from 4.2 min to 1.8 min by the new system.
Conclusions:
After implementation of the smartphone nurse call system, patients received a more rapid response. This improved patients' satisfaction and reduced the number of complaints about longer waiting time due to the shortage of nurses.
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