[Quality of care in adult resuscitation unit]

Nowadays the quality of care has become a key piece in medical assistance. Apart from doing things correctly we should have an objective knowledge of the opinion of the user That opinion could be known thanks to the analysis of the perceived quality care from the patient. From October to December of 2008 a descriptive, transversal and retrospective research has been developed in a resuscitation unit at a third level hospital of the Community of Madrid. This research has been for all the registrations to the service, through the Servqhos questionnaire. The aims of the research were to evaluate the quality perceived at the resuscitation unit; to know the profile of the patient treated and to identify the possible improvements and problems as well. The patients were anonymous and they presented themselves voluntary 19 of 42 registrations in total answered the questionnaire with a rate of reply of 45%. The average age registered were 57 years old with an average of stay of 11 days. The most prevalent pathologies were neoplasias and polytraumatisms. According to the quality perceived by the unity there has not been any relationship among gender study level, labor activity marital status and previous hospital stay. At the area of information to the patient there have been some deficiencies as well as some discrimination from the attending staff. Noise is valuated negatively by the patients. Further to the professionalism, is valuated positively at all the social classes. The global quality perceived of the unity were very good from the patient.