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Caregiving representations at work and the moderating role of job self-efficacy
11 Department of Behavioral Sciences, Ariel University.
Abstract:
This study measured the effect of job self-efficacy and caregiving dimensions (hyperactivation and deactivation) on Organizational Citizenship Behavior (OCB) in a sample of 160 customer service workers. While job self-efficacy and caregiving deactivation independently had moderate main effects on OCB-Individual and OCB-Organizational, the effect of caregiving hyperactivation was smaller and significantly contributed solely to OCB-Organizational. When caregiving dimensions were examined in interaction with job self-efficacy, the effect of deactivated caregiving on OCB-Organizational was stronger for workers who scored high on job self-efficacy.
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