Clinicians' perceptions of how burnout affects their work
Michelle P Salyers1, Mindy E Flanagan, Ruth Firmin
1Dr. Salyers and Ms. Firmin are with the Department of Psychology, Indiana University Purdue University Indianapolis (IUPUI), Indianapolis, Indiana. Dr. Salyers is also with the IUPUI ACT Center of Indiana. Dr. Flanagan is with the Indiana University Center for Health Services and Outcomes Research, Indianapolis. Dr. Rollins is with Health Services Research and Development, Roudebush Veterans Affairs Medical Center, Indianapolis, and with the IUPUI ACT Center of Indiana. Send correspondence to Dr. Salyers (e-mail: mpsalyer@iupui.edu ).
Psychiatric Services (Washington, D.C.)
|February 3, 2015
Summary
Professional burnout negatively impacts clinical work, affecting empathy and patient engagement. Reducing burnout may improve service quality and patient outcomes.
Area of Science:
- Healthcare Management
- Clinical Psychology
- Occupational Health
Background:
- Professional burnout is a significant concern in healthcare.
- Understanding its impact on clinical practice and patient outcomes is crucial.
Purpose of the Study:
- To identify how professional burnout affects clinical work and patient outcomes.
- To explore specific mechanisms through which burnout influences healthcare delivery.
Main Methods:
- A mixed-methods study involving 120 clinicians in a burnout intervention trial.
- Clinicians completed surveys assessing burnout levels and open-ended questions on its effects.
- Responses were analyzed using team-based content analysis.
Main Results:
- Clinicians reported burnout impacts empathy, communication, therapeutic alliance, and patient engagement.
- Higher depersonalization correlated with reporting burnout's effect on patient interactions (r=.21, p<.05).
- Emotional exhaustion was linked to underreporting burnout's impact on patient outcomes (r=-.24, p=.01).
Conclusions:
- Reducing professional burnout may enhance service quality and patient outcomes.
- Findings highlight specific clinical aspects and outcome domains for targeted interventions.
- Addressing burnout can lead to significant improvements in patient care and satisfaction.
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